1. What are your shipping options and delivery times?
We ship from our warehouse in the United States to all 50 states.
- Express Shipping: 3–6 business days – $20
- Free Shipping: 7–14 business days – $0
- Free Standard Shipping: 7–14 business days – $0
- Standard Shipping: 7–14 business days – $10
Orders are typically processed and shipped within 1–2 business days.
2. Do you offer free shipping?
Yes! We offer Free Shipping (7–14 business days) on qualifying orders. The shipping cost will be clearly shown at checkout.
3. How long will it take to receive my order?
Most customers receive their orders within 7–14 business days with standard or free shipping. Choose Express Shipping if you need it faster.
4. What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in original packaging, and in new condition. Customers are responsible for return shipping costs. Refunds will be processed after inspection.
5. Are your hair extensions made from real human hair?
Yes. Many of our extensions are made from 100% virgin human hair. Synthetic options are also available and clearly labeled.
6. How long do the extensions last?
With proper care, our human hair extensions can last 6–12 months or longer. Synthetic extensions typically last 3–6 months.
7. Are they easy to apply at home?
Yes. Our clip-in and tape-in extensions are designed for easy at-home application. Detailed instructions are included.
8. Are the extensions suitable for all hair types?
Yes. We offer a wide range of textures and colors to match straight, wavy, and curly hair.
9. How do I care for my extensions?
Use sulfate-free shampoo and conditioner, avoid excessive heat, and gently brush from the ends up. Detailed care instructions are provided with each product.
10. Do you offer different lengths and colors?
Yes. We have a variety of lengths from 12" to 26" and a wide selection of natural and vibrant colors.
11. Are the extensions reusable?
Yes. With proper care, our extensions can be reused multiple times.
12. Do you ship internationally?
Currently, we only ship within the United States.
13. How can I track my order?
You will receive a tracking number via email once your order ships. You can also track your order in your account under “Order History”.
14. What if my extensions arrive damaged?
Please contact us within 48 hours with clear photos. We will quickly arrange a replacement or full refund.
15. Can I cancel my order?
Yes, you can cancel your order if it has not yet been processed or shipped. Please contact us as soon as possible.